Stopping, and getting money back.

The payment becomes due only after we deliver the finished website and you have reviewed it. We do not take it automatically, and we do not take it while you are still reviewing. The site goes live once it has cleared.

If you review the site and it is not what you asked for, tell us what is wrong. Fixing that is part of the build, not a paid change. If you decide not to go ahead at all, the site does not go live and nothing is charged.

Once you have paid, the payment is not refundable simply because you change your mind later — but see clause 05, and if something is genuinely wrong with what we delivered, that is our problem to fix.

If a payment fails we tell you and give you a reasonable grace period to fix it. We do not delete your website or your data because a card expired.

Nothing on this page removes rights you have by law. Where consumer protection or distance-selling rules give you a right to cancel or a right to a remedy, those rights apply regardless of what this policy says.

[LEGAL REVIEW REQUIRED: statutory withdrawal / cooling-off wording for the applicable jurisdiction, including whether a right of withdrawal applies to this service, its length, and the effect of the customer asking us to begin work during that period]

At checkout we ask you to confirm the payment schedule before you pay, and we record that confirmation. If the applicable rules require a specific early-commencement acknowledgement, it belongs at that same point in the flow — it is marked in the checkout for the same review.

• A project — email info@xovahweb.com and tell us you want to stop. No form to fill in.
• Refunds — paid back to the original payment method through our payment provider. How long it takes to appear depends on your bank, not on us.

The wider agreement is in the Terms of Service, and how we handle your information is in the Privacy Policy.