Monthly services run month to month unless agreed otherwise, and you can cancel them. Once
cancelled, the service stops at the end of the period you have already paid for.
Payments already processed for the current billing period are generally non-refundable,
unless applicable law requires otherwise or we have specifically agreed otherwise in writing.
The one-time deposit pays for starting your project. Once work has begun it is generally
not refundable, subject to your rights under applicable consumer law. Nothing here removes
a right you have that cannot legally be excluded.
How to cancel. Monthly services: turn them off under My Services
in your dashboard, or email us — both work, and neither requires a reason. A project: email us
and say you want to stop. Cancellation of a monthly service takes effect at the end of the
period you have already paid for.
Statutory withdrawal rights. Where consumer or distance-selling rules give
you a right to withdraw, that right applies regardless of what this agreement says.
Where those rules apply you have fourteen days to withdraw. Because a website is built to
order, paying the deposit is a request for us to begin during that period: you keep the right
to withdraw, but if you do so after work has started you are charged for what was already
done, and the right ends once the site is finished and delivered. If you would rather we did
not start until the fourteen days are up, say so and we will wait.
The full detail is in the
Cancellation & Refund Policy.