What we agree to, in plain language.

You choose your website features at checkout, and what you choose there is what we build.

• The Custom Website (€49, one-time) requires a minimum of three selected features. Selecting more than three does not change the price.
• The Professional Website (€199, one-time) includes all ten website features as standard, with nothing to select.
• Any other feature or service is included only if it was specifically selected and paid for in your order.

Revisions. Getting the website to match what you selected and the content you supplied is part of the build, not an extra. During your review we correct anything that is wrong, missing or misread. What is not included at that stage is changing your mind about the direction — a different layout, a different structure or features you did not order. Those are quoted separately, and we tell you the price before doing anything.

Work outside your selected package is not included. Large redesigns, custom software, advanced functionality, e-commerce systems, additional pages beyond the agreed scope and similar work require a separate quote and a separate agreement before we start. We do not offer unlimited custom work at these prices.

Once your website is live you can ask for changes by email. Each request is quoted individually, and we tell you the price before doing anything. A typical change is a small content update, for example:

• Changing text on the page
• Replacing photos
• Updating opening hours
• Updating prices
• Updating business information
• Other small content changes of a similar size

Major redesigns, new functionality, new pages beyond the agreed scope, custom development and large structural changes are quoted as a separate project.

Your website is paid for once, in full. Nothing is charged when you order or while we build.

• One-time payment — becomes due once the website is completed and presented to you for review. We do not take it automatically before you have reviewed the finished site.

Once the payment has cleared, the website goes live or is transferred according to the service you selected. A website is not published before it has been paid for.

The full one-time total is shown in the order summary before you commit to anything.

Our standard target is to deliver your website within 5–7 days of receiving all the content and information we need from you. This is a target we work to, not an unconditional guarantee.

The 5–7 days start only once everything has reached us. If content, approvals, feedback, login details, images or business information arrive late or incomplete, the delivery date moves out accordingly. We will tell you what is still outstanding.

Everything we sell is paid once. We do not offer subscriptions, and we never bill you automatically on a monthly or other recurring basis.

If a payment fails, we will:

• Notify you that the payment did not go through
• Give you a reasonable grace period to resolve it
• Where the agreement permits, temporarily suspend the website or related services
• Require any outstanding amount to be settled before reactivation

We do not delete your data because a payment failed. Suspension is a pause, not a deletion.

Nothing is paid until your finished website is ready to go live, so if you cancel before then you owe nothing and the site is not published. Once you have paid, the payment is generally not refundable because you change your mind, subject to your rights under applicable consumer law. Nothing here removes a right you have that cannot legally be excluded.

How to cancel. Tell us through our contact page, or write to the address in the Cancellation & Refund Policy, saying you want to stop the project. Either works and neither requires a reason.

Statutory withdrawal rights. Where consumer or distance-selling rules give you a right to withdraw, that right applies regardless of what this agreement says. Where those rules apply you have fourteen days to withdraw. Because a website is built to order, placing your order is a request for us to begin during that period: you keep the right to withdraw, and the right ends once the site is finished, paid for and delivered. If you would rather we did not start until the fourteen days are up, say so and we will wait.

The full detail is in the Cancellation & Refund Policy.

If you bring your own domain, it stays yours. You remain the registrant and the owner, we simply point it at your website, and nothing about that changes if you leave.

If we register a domain for you, we will tell you before registration whose name it is registered in. Where it is registered in your name, you own it and can take it with you. Where it is registered in ours as part of a managed service, it stays with us when the service ends — and in that case you can ask us to transfer it to you, subject to registrar transfer rules, any applicable transfer or renewal costs, and your account being settled.

This is a managed website service. While you are using it, we own and operate the project itself — the hosting, the deployment pipeline, any backend, and the managed infrastructure around your site — unless a separate written ownership agreement says otherwise.

We will not pretend otherwise about what is public: anything served to a browser, including the frontend markup, styles and scripts of your live site, can be viewed and copied by anyone who visits it. That is how the web works. What we control is the official project and the infrastructure that runs it, not the visibility of published pages.

If you want to leave and take an export or the source files with you, ask us. Where you have purchased an explicit source-code transfer or ownership option, we will hand over the agreed files once the applicable payment and requirements are complete. Where you have not, we can quote for an offboarding export.

You provide the content we need to build the website. By sending it to us, you confirm that you have the right to use and publish it — including logos, photos, videos, text, business information and any other material you supply.

You are responsible for the accuracy and legality of the business information and content you give us. We publish what you provide; we do not verify it.

Ownership depends on what the material is:

• Content you provide — stays yours. We use it only to build and run your website.
• Third-party assets such as stock photography, fonts and plugins — remain with their owners and stay subject to their own licences.
• Your website's specific content and design — the pages, copy and layout produced for your business, which you may take with you under a transfer or offboarding agreement.
• Our reusable systems — the components, templates, frameworks, internal tooling and processes we reuse across customers. These stay ours.
• Source code and infrastructure — as set out in clause 10.

Nothing in these terms transfers ownership of our reusable tools, frameworks, internal systems or infrastructure unless we have specifically agreed to that in writing.

We provide reliable hosting with SSL/HTTPS for your website, and we aim for a 99.9% monthly uptime target.

That target is an aim rather than a warranty, and it excludes:

• Scheduled or emergency maintenance
• Outages at third-party providers, including hosting, DNS and registrars
• Internet, network or connectivity failures outside our infrastructure
• Force majeure events and anything else outside our reasonable control
• Problems caused by content, code or configuration you supplied or requested

To the extent permitted by law, we are not liable for losses arising from things outside our reasonable control, including:

• Third-party hosting outages
• Domain registrar problems
• Payment provider outages
• Changes made by Google, Meta or other third-party platforms
• Content you provided
• Lost business, lost profits or other indirect or consequential damages

Nothing in these terms limits or excludes liability that cannot legally be limited or excluded — including liability for death or personal injury caused by negligence, for fraud, and any rights you have as a consumer that cannot be waived.

We may update these terms as the service changes. If a change materially affects what you pay or what you receive, we will tell you before it applies to your account, and the version in force when you ordered continues to govern work already under way.

The date at the top of this page shows when it was last updated.

This agreement is governed by the law of the Republic of Kosovo. Disputes go to the courts of Pristina. None of this removes a protection your own consumer law gives you where you live, or your right to bring a claim locally where that law says you may.

These have deliberately been left blank rather than guessed at. Where you buy as a consumer, mandatory protections in your own country of residence may apply regardless of what is eventually written here.

Contact details for the provider are on the contact page.